You can place your order directly through our online store by adding items to your cart and completing the checkout process. For bulk or B2B orders, you can also contact our sales team through the “Become a Dealer” page or the contact form.

We accept major credit cards and other secure payment methods available at checkout.

Once your order has been confirmed, changes or cancellations may not be possible if processing has already begun. Please contact our customer service team as soon as possible at info@minellipets.com to check the status of your order.

You can submit a request through the Private Label or White Label pages of our website. Our team will review your project and provide a personalized quote based on quantities, customization options and delivery timelines.

All Minelli PETS tools are assembled and shipped from our facility in Hickory, North Carolina (USA). By managing production and logistics in-house, we ensure full control over quality and reliable delivery timelines. For more information, you can visit our shipping policy page.

We currently ship across the United States and Canada. If your location is not available at checkout, please contact our support team for assistance with custom shipping arrangements.

Delivery times depend on your location and order type.

Standard orders are usually processed within 1–2 business days (Monday–Friday). For wholesale or customized orders, production and handling may take longer, our team will confirm lead times upon order confirmation.

Once your order has been dispatched, you will receive a shipping confirmation email with a tracking link to monitor your delivery status in real time.

Please inspect your order upon delivery. If you notice any damage or missing items, contact us immediately at info@minellipets.com with photos of the package and items. We’ll assist you promptly in resolving the issue.

If you receive a defective or incorrect item, you can request a return within 30 days of delivery. Returned products must be unused, in their original packaging and accompanied by proof of purchase.

For complete details on eligibility, time frames, and return procedures, please refer to our Return policy terms before submitting your request.

Custom-made or private-label products are non-returnable, as they are produced exclusively according to your specifications.

In case of manufacturing defects, please reach out to our team to assess possible replacements or adjustments.

Once your returned item is received and inspected, we will notify you and issue a refund to your original payment method within 15 business days.

Shipping costs are non-refundable. They are only covered in cases where a return is approved due to a verified manufacturing defect or a shipment error on our part.

All Minelli PETS tools are assembled and shipped from our facility in Hickory, North Carolina (USA).

Our tools combine FSC®-certified wood, high-performance polymers, and stainless-steel components. Every material is selected for its durability, hygiene and sustainability, ensuring comfort for professionals and safety for pets.

To preserve durability and hygiene, we recommend cleaning tools after each use with mild disinfectants and drying them thoroughly before storage. Avoid prolonged immersion in liquids or exposure to high heat.